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If I don't renew my helpdesk agent licences... - will I be able to access my help desk?

Posted: Wednesday, September 23, 2020 8:29:35 AM(UTC)
notesguru99

notesguru99

Member Alpha Tester Original PosterPosts: 20
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If we don't renew our help desk agent licenses that are up for renewal, I'm sure you get one administrator help desk license built-in, so you can still access your tickets via that one account? Is that correct?
FrankSc
#1FrankSc Member Administration Posts: 74  
posted: 9/24/2020 6:02:25 PM(UTC)
Hello,
Users that are not an agent, will lose the agent permissions. So they won't have access to the tickets any longer. But if you still have one account to which you can grant the agent permissions, he should be able to see the tickets.

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