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E-mail settings :Apply templates during certain hours

Posted: Tuesday, September 15, 2020 1:12:26 PM(UTC)
Brandon

Brandon

Member Original PosterPosts: 43
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Is there a way to create a template and apply it during certain hours? For example if a low priority ticket comes in at 4am and the help desk is only open between 8-4:30, we do not want the clock to start ticking on response time. We have an on call employee, but if the ticket is low priority it can wait until the morning.

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