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Reason: No email address found for the following user - Lansweeper fails sending email responses to a user

Posted: Friday, August 14, 2020 9:59:41 AM(UTC)
Juha Otava

Juha Otava

Member Original PosterPosts: 44
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A user opened a ticket via portal. We have automated email response for new tickets. It failed:

Quote:
An error occurred while processing the mail.

Reason: No email address found for the following user: (users name)


Same result when agent answers to ticket from portal.

His SMTP matches what we have in AD & M365 and user logs in succesfully using AD crendentials to Lansweeper.

Resolution: user was previously only a contact in Exchange for company we later bought and migrated their domains and emails. He had already opened tickets. Lansweeper doesn't automatically update information. From User Access & Roles it is possible to update/merge addresses, just hit the exclamation mark and accept.

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