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Scanning - computer manufacturer shows as VPN though - Devices first seen while on VPN displays Computer Manufacturer as VPN

Posted: Friday, April 24, 2020 4:12:27 PM(UTC)
bmerri19

bmerri19

Member Original PosterPosts: 1
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Hello,

On initial scanning/discovery and since we have so many users at home on our VPN, the computer manufacturer is being reported as our VPN (Sonicwall). Not sure why it's not fully querying the actual computer device, but seems to pull based on what network the device is connected to.

I'd rather not wait for everyone to get back in the office for an accurate inventory (will it update or change the manufacturer?).

Thanks,
Brian
Erik.T
#1Erik.T Member Administration Posts: 99  
posted: 5/25/2020 5:14:34 PM(UTC)
Hi Brian,

I would recommend dropping an email to support@lansweeper.com. Our technical support team will be happy to assist you with further support regarding your inquiry.

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