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LSAgent not Scanning or Reporting all Software

Posted: Thursday, April 16, 2020 9:23:06 PM(UTC)
nlcolvi

nlcolvi

Member Original PosterPosts: 3
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I've got the agent running on all my Windows 10 Enterprise machines and noticed it wasn't detecting all software on my computers. I removed the agent from one one computer and did an agentless scan and it was able to discovery all the software without a problem. The software not showing up is listed in Programs and Features. It appears the agent isn't reporting any software located in HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\Uninstall. My preference is to use the agent, so any tips on what I might be doing wrong would be greatly appreciated. Thanks.
Erik.T
#1Erik.T Member Administration Posts: 99  
posted: 5/25/2020 5:00:32 PM(UTC)
Hi nlcolvi,

I would recommend dropping an email to support@lansweeper.com. Our technical support team will be happy to assist you with further support regarding your inquiry.
cycleheat
#2cycleheat Member Posts: 34  
posted: 5/26/2020 4:15:05 PM(UTC)
nlcolvi what version of the agent are you running? Lansweeper occasionally breaks it. https://www.lansweeper.c...indows-applications.aspx

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