Notification

Icon
Error

Trying to report on tickets that aren't closed

Posted: Thursday, March 19, 2020 8:06:02 PM(UTC)
pryan67

pryan67

Member Original PosterPosts: 76
0
Like
I have this report, but I'm getting duplicate tickets listed, and when I eliminate the duplicates (using Excel) it only shows about half the number of tickets that the helpdesk shows when I filter with the same criteria


Any thoughts?


Select Distinct Top 1000000 htblticket.ticketid As ticketid1,
'#' + Cast(htblticket.ticketid As nvarchar) As Ticket,
htblticket.date As CreationDate,
htblticket.updated As LastUpdated,
htbltickettypes.typename As Type,
htblticketstates.statename As State,
htblpriorities.name As Priority,
htblsource.name As Source,
htblusers.name As [User],
htblusers1.name As AssignedAgent,
htblusers2.name As UserLastNote,
'../helpdesk/icons/' + htbltickettypes.icon As icon,
htblticket.subject As Subject,
htblticketcustomfield.fieldid,
htblticketcustomfield.data,
htblticketcustomfield.data As Location
From htblticket
Inner Join htblpriorities On htblpriorities.priority = htblticket.priority
Inner Join htblticketstates On htblticketstates.ticketstateid =
htblticket.ticketstateid
Inner Join htblusers On htblusers.userid = htblticket.fromuserid
Left Join htblagents On htblagents.agentid = htblticket.agentid
Left Join htblusers htblusers1 On htblusers1.userid = htblagents.userid
Inner Join htbltickettypes On htblticket.tickettypeid =
htbltickettypes.tickettypeid
Inner Join htblsource On htblticket.sourceid = htblsource.sourceid
Inner Join htblusers htblusers2 On htblticket.userid_lastnote =
htblusers2.userid
Inner Join htblticketcustomfield On htblticket.ticketid =
htblticketcustomfield.ticketid
Where htblticketstates.statename Not In ('closed', 'resolved')
Order By ticketid1

Active Discussions

Lansweeper Unable to send to External Email
by  pryan67   Go to last post Go to first unread
Last post: Yesterday at 8:21:01 PM(UTC)
Lansweeper Lansweeper assets not being Scanned
by  Jordan  
Go to last post Go to first unread
Last post: Yesterday at 6:42:22 PM(UTC)
Lansweeper Database size growing too large
by  bladd   Go to last post Go to first unread
Last post: Yesterday at 4:26:44 PM(UTC)
Lansweeper Searching Specific File
by  mzipperer  
Go to last post Go to first unread
Last post: Yesterday at 4:23:29 PM(UTC)
Lansweeper Exchange 2010 information is not populating
by  Moe   Go to last post Go to first unread
Last post: Yesterday at 12:30:38 PM(UTC)
Lansweeper Routinely Exploited Vulnerabilities Query Report
by  pryan67  
Go to last post Go to first unread
Last post: Yesterday at 12:25:31 PM(UTC)
Lansweeper Creating a report for new devices every 2 hours to alert
by  Moe   Go to last post Go to first unread
Last post: 6/4/2020 7:26:11 PM(UTC)
Lansweeper Changes in the licensing model
by  BullGates  
Go to last post Go to first unread
Last post: 6/4/2020 6:27:23 PM(UTC)