Hello, we have setup the incoming mail fonction, and disabled the creation of new ticket:
When the ID in the subject is not recognized:
X Reject E-mail
Make new ticket
But if someone remove everything in the subject, it create a new ticket.
How could we fix this issue, without disabling all incoming email to reply to ticket.
thank you
EDIT:
i finally get it working by adding`:
Ignored subject filters (regular expressions):
^((?!\[\[TI #).)*$
so i exlcude every email that didn't have our ticket id , and then if ticket id is wrong it's also ignored
