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Error

Ryan.G
#0Ryan.G Member Administration Posts: 24  
posted: 11/14/2019 9:12:33 AM(UTC)
The ticket meter will display the information as found in the database. If you have a ticket assigned to someone else, it's possible you don't have access to it, meaning you'll only see the open (unassigned?) ticket.

If you're sure the information is being displayed incorrectly I'd recommend reaching out to support with some screenshots, they'll be able to help you further.
pfalls
#1pfalls Member Original PosterPosts: 2  
posted: 11/18/2019 3:25:36 PM(UTC)
I would think as administrator, I would be able to see ALL tickets.
pfalls
#2pfalls Member Original PosterPosts: 2  
posted: 11/18/2019 3:27:44 PM(UTC)
Found it. Somehow a ticket got opened under a test type we were working on a year ago.

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