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eoinjester
Engaged Sweeper
Is there any way to let users edit Ticket's the only option I can see is to change the state.

I am trying to create a ticket type in the helpdesk that will allow staff to request new account creation by inputting various information on a form.

My problem is that 2 or more users need to be able to edit the form and also new data needs to be input after initial ticket creation.

Is there any setting to allow a user to create a ticket and then return to the form and add information as it becomes available?
1 REPLY 1
NicholeKaligian
Lansweeper Employee
Lansweeper Employee
The edit asset menu is only available for licensed agents. Only these will be able to change/add information to a ticket created by a user.