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nriddick
Engaged Sweeper
Since I ran the update, I have a few users that when they go to the dashboard, the site keeps defaulting to the helpdesk. We dont even use the help desk. It is not happening to everyone. Any ideas?
3 REPLIES 3
Esben_D
Lansweeper Employee
Lansweeper Employee
Sounds to me that your using SSO and those users just don't have permissions to access Lansweeper, therefore they are seen as helpdesk users. Take a look at the user roles those users have.
nriddick
Engaged Sweeper
Yes it is strange. So he types in our webaddress http://lansweeperhq01 and it just auto redirects to lansweeperhq01/helpdesk.
Esben_D
Lansweeper Employee
Lansweeper Employee
I've not heard of this issue before to be honest.

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