Second email account for HelpDesk

[JTempleton]

Good day!

Yesterday I added a second email address to our Lansweeper helpdesk. emails sent to the address are loaded into Lansweeper. However, no outbound emails are being send. After a bit, the system adds a ticket note. I have attached a screenshot of the picture.

Does anyone have any ideas?

[Esben_D]

I'm assuming you checked that a user is set for the ticket and that that user has a valid email address attached to it?

Otherwise I would not be sure what could be causing it.