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Simple Approval ticket - Simple Approval ticket

Posted: Wednesday, October 9, 2019 8:12:15 AM(UTC)
Gaston

Gaston

Member Original PosterPosts: 1
1
Like
Hi,
Is there a way to create a simple approval ticket for the purchase department.
Let's say i generate a ticket with an invoice of a subscription. The manager just needs to approve it, so the IT support staff can pick up the ticket and make the purchase.

Steps:
1. IT department generates a ticket (mail) with the subscription
2. Manager receives email (with link to ticket) for approving purchase.
3. Manager only needs an approval function\button for registration
Cindy.C
#1Cindy.C Member Administration Posts: 22  
posted: 10/9/2019 3:18:22 PM(UTC)
Currently, there are no workflow features built into Lansweeper. This has been requested by other customers as well and is already on our customer wish list.

Alternatively, you can use ticket custom fields to record an obtained approval on a ticket: https://www.lansweeper.c...-fields-to-ticket-types/
KeithBecker
#2KeithBecker Member Posts: 8  
posted: 7/29/2020 9:29:15 PM(UTC)
Please add a plus 1 to this request.

could be as simple as adding a lookup into the body for a word IE Apporeved. then make the actions set to approved.

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