Notification

Icon
Error

Simple Approval ticket - Simple Approval ticket

Posted: Wednesday, October 9, 2019 8:12:15 AM(UTC)
Gaston

Gaston

Member Original PosterPosts: 1
0
Like
Hi,
Is there a way to create a simple approval ticket for the purchase department.
Let's say i generate a ticket with an invoice of a subscription. The manager just needs to approve it, so the IT support staff can pick up the ticket and make the purchase.

Steps:
1. IT department generates a ticket (mail) with the subscription
2. Manager receives email (with link to ticket) for approving purchase.
3. Manager only needs an approval function\button for registration
Cindy.C
#1Cindy.C Member Administration Posts: 22  
posted: 10/9/2019 3:18:22 PM(UTC)
Currently, there are no workflow features built into Lansweeper. This has been requested by other customers as well and is already on our customer wish list.

Alternatively, you can use ticket custom fields to record an obtained approval on a ticket: https://www.lansweeper.c...-fields-to-ticket-types/

Active Discussions

Lansweeper local admin users of a specific device
by  kdunnett   Go to last post Go to first unread
Last post: 5/25/2020 9:30:26 PM(UTC)
Lansweeper How to get total disk usage of all VM assets
by  Erik.T  
Go to last post Go to first unread
Last post: 5/25/2020 4:49:58 PM(UTC)
Lansweeper Windows Server 2016 & Patch Tuesday May 2020
by  Hendrik.VE   Go to last post Go to first unread
Last post: 5/22/2020 8:20:05 PM(UTC)
Lansweeper Users mapped "shared" printers
by  Andy.S  
Go to last post Go to first unread
Last post: 5/22/2020 4:16:23 PM(UTC)
Lansweeper Report on Assets in a Static Group
by  Andy.S   Go to last post Go to first unread
Last post: 5/22/2020 2:55:03 PM(UTC)
Lansweeper Windows 10 Activation
by  TruSynergy  
Go to last post Go to first unread
Last post: 5/21/2020 7:54:25 PM(UTC)
Lansweeper Filtering Report Based On Active Status
by  CyberCitizen   Go to last post Go to first unread
Last post: 5/21/2020 4:04:33 AM(UTC)
Lansweeper Windows: Unauthorized Administrators (Built-in)
by  Jackie.L  
Go to last post Go to first unread
Last post: 5/20/2020 8:01:17 PM(UTC)