Notification

Icon
Error

Dell Serial numbers in Lansweeper - Something needs to be fixed

Posted: Thursday, July 11, 2019 8:34:38 PM(UTC)
louisa.j

louisa.j

Member Original PosterPosts: 1
0
Like
We are using scanners to verify inventory in Lansweeper as many know Dell and other company's don't list the full serial number in the resister so when we scan the serial number into the search field nothing will come up because Lansweeper will only search for that exact number which is the whole serial number that is scanned and Lansweeper only has partial. This is a frustrating flaw on both the computer/monitor maker and Lansweeper. IS there anything being done about this?
Brick wall

MIS Helpdesk Technician
Alaska Power And Telephone
www.aptalaska.com
Esben.D
#1Esben.D Member Administration Posts: 1,834  
posted: 7/12/2019 8:23:19 AM(UTC)
Serial number for a computer and for a monitor are stored in different locations. The only way Lansweeper can do anything about it is if the data that is coming from the computers is scanned incorrectly.

If the computer stores the serial number incorrectly, there is not much we can do. For the monitor, you can check with the monitorinfoview tool.

The serial number information for Windows assets is pulled from WMI class win32_computersystemproduct.

You can run the command below in CMD to check what the WMI has as data.
Quote:
wmic path win32_computersystemproduct

Active Discussions

Lansweeper Asset Value Report
by  RC62N   Go to last post Go to first unread
Last post: 9/20/2019 7:12:29 PM(UTC)
Lansweeper Display Hyper-V Guest User report
by  GlenTB  
Go to last post Go to first unread
Last post: 9/20/2019 2:26:15 PM(UTC)
Report Center Windows Defender Antivirus Broken Scan Audit
by  Esben.D   Go to last post Go to first unread
Last post: 9/20/2019 12:18:02 PM(UTC)
Lansweeper Reports are empty
by  Mendoza  
Go to last post Go to first unread
Last post: 9/20/2019 11:12:18 AM(UTC)
Lansweeper Custom Helpdesk Report
by  StevoCamaro   Go to last post Go to first unread
Last post: 9/19/2019 11:13:05 PM(UTC)
Lansweeper Windows 7 EOL
by  RC62N  
Go to last post Go to first unread
Last post: 9/19/2019 4:42:11 PM(UTC)
Lansweeper Drive Encryption statuses
by  DFox   Go to last post Go to first unread
Last post: 9/19/2019 12:54:06 PM(UTC)
Lansweeper Patch Tuesday report, last 3 months
by  Esben.D  
Go to last post Go to first unread
Last post: 9/19/2019 10:55:07 AM(UTC)