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Default Agent to specific Team - Default Agent to specific Team

Posted: Thursday, July 11, 2019 4:04:24 PM(UTC)
BobC

BobC

Member Original PosterPosts: 1
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Is there a way to have any ticket assigned to a particular agent to also be automatically assigned to a specific team ? This agent belongs to all teams but we'd like all their tickets to automatically default to a particular team.

Thanks

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