Notification

Icon
Error

Rename detection if serial is empty - How to resolve rename detection problems if the serial of the asset is empty

Posted: Thursday, July 11, 2019 9:08:05 AM(UTC)
Szilard

Szilard

Member Original PosterPosts: 1
0
Like
For a certain PC manufacturer all devices we run miss serial number in Lansweeper and also retriev empty value if queried using WMI locally. This causes that a new aset is detected each time a device is renamed, as rename detection checks on Model, Serial and MAC. Does anybody have an idea how to overcome this issue? Using wmic to query the devices bios serialnumber and baseboard serialnumber are both empty.

Thank you!
Esben.D
#1Esben.D Member Administration Posts: 1,834  
posted: 7/12/2019 8:25:59 AM(UTC)
Big pain in the ass, but adding the serial numbers manually would work.

I'm not 100% sure what the behaviour of rename detection is when the serial number is missing. Maybe you can ask support?

Active Discussions

Lansweeper Remove all users from old domain
by  cmuter   Go to last post Go to first unread
Last post: 9/20/2019 8:03:58 PM(UTC)
Lansweeper Static IP Address
by  cycleheat  
Go to last post Go to first unread
Last post: 9/20/2019 4:07:16 PM(UTC)
Lansweeper Bitlocker Encryption Recovery Key no information found
by  Stephane   Go to last post Go to first unread
Last post: 9/20/2019 2:26:19 PM(UTC)
Lansweeper InTune Scanning Issues
by  Esben.D  
Go to last post Go to first unread
Last post: 9/20/2019 12:34:59 PM(UTC)
Lansweeper Office 365 scanning issues
by  Esben.D   Go to last post Go to first unread
Last post: 9/20/2019 12:23:30 PM(UTC)
Lansweeper Hard Drive Tracking - Start to Finish
by  Lone Jedi  
Go to last post Go to first unread
Last post: 9/19/2019 8:11:56 PM(UTC)
Lansweeper Lansweeper Reporting Old Assets as New
by  Jpatterson   Go to last post Go to first unread
Last post: 9/19/2019 12:52:14 PM(UTC)
Lansweeper Cannot edit a ticket anymore
by  Esben.D  
Go to last post Go to first unread
Last post: 9/19/2019 12:32:42 PM(UTC)