Notification

Icon
Error

Rename detection if serial is empty - How to resolve rename detection problems if the serial of the asset is empty

Posted: Thursday, July 11, 2019 9:08:05 AM(UTC)
Szilard

Szilard

Member Original PosterPosts: 1
0
Like
For a certain PC manufacturer all devices we run miss serial number in Lansweeper and also retriev empty value if queried using WMI locally. This causes that a new aset is detected each time a device is renamed, as rename detection checks on Model, Serial and MAC. Does anybody have an idea how to overcome this issue? Using wmic to query the devices bios serialnumber and baseboard serialnumber are both empty.

Thank you!
Esben.D
#1Esben.D Member Administration Posts: 1,982  
posted: 7/12/2019 8:25:59 AM(UTC)
Big pain in the ass, but adding the serial numbers manually would work.

I'm not 100% sure what the behaviour of rename detection is when the serial number is missing. Maybe you can ask support?

Active Discussions

Lansweeper Email to close ticket
by  wgonzalez_hope   Go to last post Go to first unread
Last post: Yesterday at 3:54:01 PM(UTC)
Lansweeper Mass update assets through csv
by  B.L.  
Go to last post Go to first unread
Last post: Yesterday at 3:30:21 PM(UTC)
Lansweeper Restrict the access to the knowledgebase
by  ABEAL   Go to last post Go to first unread
Last post: Yesterday at 1:38:25 PM(UTC)
Lansweeper Wake on Lan Issues
by  Christophe  
Go to last post Go to first unread
Last post: Yesterday at 1:09:12 PM(UTC)
Lansweeper Reason: No email address found for the following user
by  Juha Otava   Go to last post Go to first unread
Last post: Yesterday at 9:59:41 AM(UTC)
Lansweeper Windows 10 Upgrade to 2004
by  CyberCitizen  
Go to last post Go to first unread
Last post: Yesterday at 8:47:16 AM(UTC)
Lansweeper Scanning despite exclusion
by  pskup   Go to last post Go to first unread
Last post: Yesterday at 7:27:08 AM(UTC)
Lansweeper Export ticket to CSV
by  KeithBecker  
Go to last post Go to first unread
Last post: 8/13/2020 5:56:10 PM(UTC)