Receiving tickets through the email

[Ansuf]

Hello,
I would like to receive user tickets by email, I have tried but I am not coming.
I followed the official support provided by the site, but it doesn’t work.
Someone can help me please?

[Esben_D]

Here is an article that might help if you haven't taken a look at them yet. Otherwise, contact our support team.

https://www.lansweeper.com/knowledgebase/emails-not-imported-as-tickets-into-the-help-desk/