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Email question - How to get a team email generated

Posted: Thursday, May 16, 2019 1:04:05 AM(UTC)
Greg Mitchell

Greg Mitchell

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Our organization has established a new help desk, and we would like to know can we make the team members of the group, get a email when a ticket is generated?
Susan.A
#1Susan.A Member Administration Posts: 1,536  
posted: 5/31/2019 8:32:50 AM(UTC)
Once you've successfully set up your help desk email account, you can configure auto replies in the outgoing email templates section of Configuration\E-mail Settings. What you'll specifically want to enable is the "Ticket Creation (Sent to team Agents)" template.

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