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Microsoft Teams and Lansweeper Helpdesk API integration

Posted: Tuesday, February 19, 2019 8:17:10 PM(UTC)
TurboGFF

TurboGFF

Member Original PosterPosts: 18
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So we know that Lansweeper has API functionality with it's helpdesk module. My org is running MS teams, and I'd like to be able to somehow integrate the both systems together - Either agents or users can query their tickets - Or we make a chat bot that can do ticket lookups and provide end users with the status of their ticket.

Is anything like this in the pipeline?
Jared K
#1Jared K Member Posts: 68  
posted: 3/5/2019 1:14:44 AM(UTC)
Originally Posted by: TurboGFF Go to Quoted Post
So we know that Lansweeper has API functionality with it's helpdesk module. My org is running MS teams, and I'd like to be able to somehow integrate the both systems together - Either agents or users can query their tickets - Or we make a chat bot that can do ticket lookups and provide end users with the status of their ticket.

Is anything like this in the pipeline?


This is a pretty cool idea and I would like to know more as well.
rasheen_orbis
#2rasheen_orbis Member Posts: 1  
posted: 3/11/2019 5:11:34 PM(UTC)
Originally Posted by: TurboGFF Go to Quoted Post
So we know that Lansweeper has API functionality with it's helpdesk module. My org is running MS teams, and I'd like to be able to somehow integrate the both systems together - Either agents or users can query their tickets - Or we make a chat bot that can do ticket lookups and provide end users with the status of their ticket.

Is anything like this in the pipeline?



I would also be interested in learning what's in the pipeline regarding integration with Teams and Flow. Cloud systems are heavily integrating into most environments.
Sean m Taylor
#3Sean m Taylor Member Posts: 11  
posted: 4/8/2019 9:34:49 PM(UTC)
Would be shocked if anything was happening. Last I heard they were putting the HelpDesk on the back burner.
AZHockeyNut
#4AZHockeyNut Member Alpha Tester Posts: 235  
posted: 4/9/2019 7:40:12 PM(UTC)
even if it is a way to show some of the dashboard items in Teams that would be great. Help Desk isn't a thing for us
cameron milton
#5cameron milton Member Posts: 2  
posted: 10/9/2019 8:57:48 AM(UTC)
I've been looking at rolling my own notifications using the lansweeper api + webhooks in teams, Not quite a bot, but still it should be simple enought to implement.

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