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Block user account - Can you block specific user accounts from creating tickets

Posted: Friday, January 18, 2019 5:04:14 PM(UTC)
wrrmc

wrrmc

Member Original PosterPosts: 1
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We use some generic logons for some areas of our operation but everyone has an AD and email account. Is there a way to block specific (generic) accounts from logging in and creating Helpdesk tickets?
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Esben.D
#1Esben.D Member Administration Posts: 1,310  
posted: 1/23/2019 4:43:54 PM(UTC)
You'll have to specify who in your domain has access by specifying Windows user groups as mentioned here: https://www.lansweeper.c...cess-to-the-web-console/
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