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Create rule for mail created tickets that assigns user?

Posted: Monday, January 7, 2019 4:30:50 AM(UTC)
vwilliams841

vwilliams841

Member Original PosterPosts: 2
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I'd like to be able to figure out a way to set an if-then rule that reads the subject of incoming email-to-tickets. This rule would look for an email address in the subject and then assign the ticket to that user. We already have AD integration for lansweeper. User tickets sent from their specific account are already assigned to the sender. This is for tickets generated from Slack bot sending via its account.

Is there a way to set this up as a rule for incoming mail tickets?
Think
Charles.X
#1Charles.X Member Administration Posts: 1,250  
posted: 1/8/2019 4:47:34 PM(UTC)
Unfortunately not. If you want this I believe the only option would be to use the API and try integrating slack with Lansweeper by using the helpdesk API.

Ticket dispatching will allow you to perform actions on tickets based on content, but assigning it to a users is not an available action.
vwilliams841
#2vwilliams841 Member Original PosterPosts: 2  
posted: 1/8/2019 4:59:39 PM(UTC)
Is it possible to expand the actions available in ticket dispatching? If not, that would be a great area to tweak.

Thanks.

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