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Filter for Tickets with SLA

INNO-IT
Engaged Sweeper II

‎11-08-2018 04:42 PM

Hello,

Is it possible to create a filter for the helpdesk to show only tickets with SLA’s on it?

The only SLA filter I found is the filter “SLA Overtime”.
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1 REPLY 1
Esben_D
Lansweeper Employee
Lansweeper Employee

‎11-13-2018 11:36 AM

SLA overtime is currently the only SLA ticket filter. As a workaround you could create a custom report which filters for tickets without an SLA.
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