Hi,
We are just evaluating the Helpdesk section of Lansweeper. Every time someone does an update to a ticket, an email is sent to the requester (which is fine). However, the email always contains the entire history of the ticket, rather than just the new update. Can this be switched off so only the newly entered bit is sent? If we have a long running ticket with loads of screenshots etc, it generates large emails which just aren't necessary.
I see under Helpdesk Settings > Email Settings, a load of templates with a column for "add note history", but all of our templates are disabled anyway (I unticked add note history just in case though).
Is this possible?
