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Helpdesk: Time worked per agent, this month (Built-in)

Posted: Wednesday, August 9, 2017 12:26:09 PM(UTC)
Nick.VDB

Nick.VDB

Member Lansweeper Developer Administration Original PosterPosts: 251
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Added in v.6.0.100

The report below lists the sum of the time worked values per agent that was added in the current month.

The report will only list users that meet all of the following criteria:
  • The time worked is added to the note of an agent.
  • The time worked is added to a note that was sent in the current month.
  • The time worked is not added to notes in a ticket that has been set to ‘Ignore’.

Code:

Select Top 1000000 htblusers.name As Agent,
  htblusers.username,
  htblusers.userdomain,
  Case htblagents.active When 1 Then 'Yes' Else 'No' End As IsLicenced,
  Convert(nvarchar(10),Ceiling(Floor(Convert(integer,WorkTime.MinutesWorked) /
  60 / 24))) + ' days ' +
  Convert(nvarchar(10),Ceiling(Floor(Convert(integer,WorkTime.MinutesWorked) /
  60 % 24))) + ' hours ' +
  Convert(nvarchar(10),Ceiling(Floor(Convert(integer,WorkTime.MinutesWorked) %
  60))) + ' minutes' As TimeWorked
From htblusers
  Inner Join htblagents On htblusers.userid = htblagents.userid
  Left Join (Select Top 1000000 htblnotes.userid As UserID,
    Sum(htblnotes.timeworked) As MinutesWorked
  From htblnotes
    Inner Join htblticket On htblticket.ticketid = htblnotes.ticketid
  Where DatePart(mm, htblnotes.date) = DatePart(mm, GetDate()) And
    DatePart(yyyy, htblnotes.date) = DatePart(yyyy, GetDate()) And
    htblnotes.timeworked Is Not Null And htblticket.spam <> 'True'
  Group By htblnotes.userid) As WorkTime On htblagents.userid = WorkTime.UserID
Where htblusers.name <> 'system'
Order By WorkTime.MinutesWorked Desc,
  Agent
mlizarbe
#1mlizarbe Member Posts: 1  
posted: 11/4/2019 7:44:38 PM(UTC)
New to Lansweeper. Is there a way to pull data for specific months on this report?

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