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Automatic Ticket Creation For PM's - Create a new ticket on a set day for preventive maintenance tasks.

Posted: Friday, March 31, 2017 12:37:52 PM(UTC)
RTI_IT

RTI_IT

Member Original PosterPosts: 79
6
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I would love to see an option to setup reoccurring tickets for PM's.

Example: Generate a new, unassigned, ticket the first Tuesday of every month at 10AM.
Subject line: Backup NVR configurations
Body: Login to 192.168.2.2 and run the backup command.

marcchamberlain
#1marcchamberlain Member Posts: 3  
posted: 4/4/2017 10:58:47 AM(UTC)
This would be a great option to have

We have daily/monthly checks that require to be completed within our business (camera/backup checks) - would be great to have this on Lansweeper as a ticket but automated.
Bruce.B
#2Bruce.B Member Administration Posts: 559  
posted: 4/4/2017 4:54:11 PM(UTC)
This feature was added to our internal customer wishlist. Do note though that there are is a work around currently possible. If you can schedule the automatic sending of emails towards your helpdesk email address that would do the trick. You could also set up an email alert to send to your helpdesk email on your ticket creation schedule, with a report that is relevant to the maintenance task. If you use that option though make sure that you're using a different mailbox for your email alerts and your helpdesk.
ITfoam
#3ITfoam Member Posts: 4  
posted: 1/14/2018 5:41:23 AM(UTC)
To go a step further, I would like to see the PM tied to asset as well. In the HelpDesk module, I may have a simple PM that says, Blow dust from manufacturing HMI PCs in North building.

But tied to a physical asset, like my shipping station, I could tie multiple PMs to upgrade shipping software, verify scale accuracy, clean laser printer, and clean label printer.

I am being forced to potentially use a clunky CMMS application because of this feature, but will loose so many features that Lansweeper does have.
Krejar
#4Krejar Member Posts: 69  
posted: 1/19/2018 12:51:47 AM(UTC)
YES! +99999 to this!
daveb
#5daveb Member Posts: 5  
posted: 1/2/2019 5:30:56 PM(UTC)
would also greatly benefit from this feature as well for SSL/Certificate expiration/renewal reminders.
ITfoam
#6ITfoam Member Posts: 4  
posted: 1/2/2019 8:40:56 PM(UTC)
Originally Posted by: ITfoam Go to Quoted Post
To go a step further, I would like to see the PM tied to asset as well. In the HelpDesk module, I may have a simple PM that says, Blow dust from manufacturing HMI PCs in North building.

But tied to a physical asset, like my shipping station, I could tie multiple PMs to upgrade shipping software, verify scale accuracy, clean laser printer, and clean label printer.

I am being forced to potentially use a clunky CMMS application because of this feature, but will loose so many features that Lansweeper does have.


I should say that my work around right now, is a powershell script that is set to run as a scheduled task.
Example: First Friday of every month @ 6:00am I send an email in with the following
Subject: Month Restore Test
Body: Restore files from 1 VM, 1 physical, and mount 1 database BAK file to test.

I then have a scheduled task that runs every 5 minutes that executes a SQL script to look at tickets that are not assigned. Given the subject, I set the root cause and category. The script that runs looks for predefined subjects that my tickets are generated with. Right now those are Restores, New Hires, Terminations, and Printer PM.
Fatboy40
#7Fatboy40 Member Posts: 1  
posted: 6/18/2020 9:17:07 AM(UTC)
Originally Posted by: Bruce.B Go to Quoted Post
This feature was added to our internal customer wishlist...


Can I ask what's the status of this, and if the feature has been added where is it configured, thank you.

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