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Widget for Helpdesk: Agent Reporting - Reporting to show status and progress per Agent.

Posted: Tuesday, December 6, 2016 10:12:12 PM(UTC)
tbrower@ameritech.edu

tbrower@ameritech.edu

Member Original PosterPosts: 5
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I am looking for more widgets for Helpdesk agents or additional fields in agent tracker widget.
- List of active requests for a single agent.
- Agent Closure Rate

Can someone help be build and load these widgets?

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