Notification

Icon
Error

Offer remote assistance

Posted: Wednesday, April 22, 2015 8:30:35 AM(UTC)
FixitDave

FixitDave

Member Original PosterPosts: 52
12
Like
msra.exe /offerra {smartname}
alixmccart
#1alixmccart Member Posts: 5  
posted: 9/16/2015 1:25:23 AM(UTC)
what is the {smartname} part of this??
FixitDave
#2FixitDave Member Original PosterPosts: 52  
posted: 9/16/2015 9:26:02 AM(UTC)
{smartname} will be replaced by the FQDN of the machine you are viewing within Lansweeper.
alixmccart
#3alixmccart Member Posts: 5  
posted: 10/19/2015 3:48:28 PM(UTC)
This is an awesome action and saves my helpdesk guy like 10 min of instructing the user where to find remote assistance. now, he just clicks, accepts the confirmation, and boom he's in. Thank you @FixitDave!!
joep
#4joep Member Posts: 3  
posted: 8/3/2020 4:58:31 PM(UTC)
I see this is from 2015, but I can't seem to get it to work or WIn10
FixitDave
#5FixitDave Member Original PosterPosts: 52  
posted: 8/4/2020 9:57:51 AM(UTC)
Originally Posted by: joep Go to Quoted Post
I see this is from 2015, but I can't seem to get it to work or WIn10


Hi Joe, this should work with all versions of Windows.

Ensure the person clicking the link is in the "Offer Remote Assistance Helpers" or "Administrators" local group.

I'm not 100% sure what services are needed, but check "Remote Desktop Services" is also running.

Regards
Dave

Active Discussions

Lansweeper License renewal - but why
by  mrusso   Go to last post Go to first unread
Last post: Yesterday at 5:01:47 PM(UTC)
Lansweeper Deployment Package Error Message
by  Brandon  
Go to last post Go to first unread
Last post: Yesterday at 2:04:25 PM(UTC)
Lansweeper Asset Type Mail Server
by  MarkPayton   Go to last post Go to first unread
Last post: Yesterday at 1:03:54 PM(UTC)
Lansweeper Upgrade Win 10 build to version 2004
by  Jean-FB  
Go to last post Go to first unread
Last post: 10/28/2020 7:34:29 PM(UTC)
Lansweeper Uptime only shows Standby
by  Gst4r   Go to last post Go to first unread
Last post: 10/28/2020 4:19:33 PM(UTC)
Lansweeper Excepciones
by  Pablo  
Go to last post Go to first unread
Last post: 10/27/2020 7:35:21 PM(UTC)
Lansweeper Help desk API
by  Skylar@Hennig   Go to last post Go to first unread
Last post: 10/27/2020 5:01:18 PM(UTC)
Lansweeper Helpdesk API
by  Skylar@Hennig  
Go to last post Go to first unread
Last post: 10/27/2020 4:44:50 PM(UTC)