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Offer remote assistance

Posted: Wednesday, April 22, 2015 8:30:35 AM(UTC)
FixitDave

FixitDave

Member Original PosterPosts: 52
12
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msra.exe /offerra {smartname}
alixmccart
#1alixmccart Member Posts: 5  
posted: 9/16/2015 1:25:23 AM(UTC)
what is the {smartname} part of this??
FixitDave
#2FixitDave Member Original PosterPosts: 52  
posted: 9/16/2015 9:26:02 AM(UTC)
{smartname} will be replaced by the FQDN of the machine you are viewing within Lansweeper.
alixmccart
#3alixmccart Member Posts: 5  
posted: 10/19/2015 3:48:28 PM(UTC)
This is an awesome action and saves my helpdesk guy like 10 min of instructing the user where to find remote assistance. now, he just clicks, accepts the confirmation, and boom he's in. Thank you @FixitDave!!
joep
#4joep Member Posts: 12  
posted: 8/3/2020 4:58:31 PM(UTC)
I see this is from 2015, but I can't seem to get it to work or WIn10
FixitDave
#5FixitDave Member Original PosterPosts: 52  
posted: 8/4/2020 9:57:51 AM(UTC)
Originally Posted by: joep Go to Quoted Post
I see this is from 2015, but I can't seem to get it to work or WIn10


Hi Joe, this should work with all versions of Windows.

Ensure the person clicking the link is in the "Offer Remote Assistance Helpers" or "Administrators" local group.

I'm not 100% sure what services are needed, but check "Remote Desktop Services" is also running.

Regards
Dave

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