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Lansweeper Helpdesk instructional webinar
Posted:
Friday, May 20, 2022 10:40:30 AM(UTC)
Erik.T
Member
Administration
Original Poster
Posts: 134
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Our webinar
Introduction to the Lansweeper Helpdesk Ticketing System
is available on our youtube channel.
For your convenience, we've added timecoded links to the major topics the webinar touched on:
Overview of the Lansweeper Helpdesk Interface
Agent views
End-user views
Configuring the Lansweeper Helpdesk
Helpdesk SLA's
Helpdesk mail settings
Incoming mail settings
Ticket: dispatching
Ticket: auto-close
Outgoing mail signatures
Outgoing mail templates
Ticket content: how to Set up Ticket Types
Ticket content: ticket custom fields
Ticket content: adding ticket custom fields to ticket types
Ticket content: seeing the custom fields in action
Ticket content: ticket states
Ticket content: ticket priorities and ticket sources
Ticket content: ticket templates
Look & Feel
Ticket API
Setting the default language
Helpdesk Teams
Security: User Roles
Using the knowledge base
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