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Linked Tickets - Helpdesk Workflow/Subordinate Tickets

Posted: Monday, September 24, 2018 7:46:33 PM(UTC)
Teebs88

Teebs88

Member Original PosterPosts: 9
18
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Please add help desk workflows with multiple ticket generation. For example, a new user request submitted to the Help Desk should be configurable to spin out multiple tickets for things like machine build, account creation, phone # assignment, and so on. The master ticket should optionally be un-closeable until all subordinate tickets are complete.

This can be useful in situations like new user requests, new server requests, multi-part/stage projects or requests, etc.

Ideally the subordinate tickets could be auto-assigned to specific teams or individuals to handle specific tasks.

Thanks!
Christopher
#1Christopher Member Posts: 1  
posted: 4/4/2019 9:16:53 PM(UTC)
I would also like to see this introduced.
Argon0
#2Argon0 Member Posts: 44  
posted: 10/17/2019 5:22:27 PM(UTC)
I'd like to see this as well - if only for change requests/recording.
tvanderhaeghen
#3tvanderhaeghen Member Posts: 1  
posted: 12/9/2019 3:12:23 PM(UTC)
Spliting task to different team linked to a main ticket and Master ticket systems.

For me it's the most important part of a tickets manager, so it has to be added.
lance321
#4lance321 Member Posts: 13  
posted: 2/2/2022 3:31:00 PM(UTC)
I am also currently looking at alternate help desk solutions as the need for sub-tickets / task has become so great in our workflow. Especially for onboarding/offboarding of users and managing large projects.

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