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Deleting, removing or hiding default ticket states

Posted: Thursday, September 23, 2021 2:20:12 PM(UTC)
NickHIT

NickHIT

Member Original PosterPosts: 5
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Hello

I hope someone would be able to help me,

Is anyone aware of a way to delete, remove or hide any of the default ticket states?

regards
rader
#1rader Member Posts: 44  
posted: 9/23/2021 3:23:22 PM(UTC)
Can you send a screenshot to describe what you're seeing?
NickHIT
#2NickHIT Member Original PosterPosts: 5  
posted: 9/23/2021 6:02:35 PM(UTC)
Originally Posted by: rader Go to Quoted Post
Can you send a screenshot to describe what you're seeing?


please see attached.

regards
NickHIT attached the following image(s):
2021-09-23 17_57_10-Ticket Content _ Configuration and 1 more page - Work - Microsoft​ Edge.png
prighi61
#3prighi61 Member Posts: 41  
posted: 9/24/2021 10:12:05 AM(UTC)
Hi rader,

I'm afraid the only way is to delete them from the htblticketstates table.
NickHIT
#4NickHIT Member Original PosterPosts: 5  
posted: 9/24/2021 11:24:15 AM(UTC)
How would I go about doing this?
prighi61
#5prighi61 Member Posts: 41  
posted: 9/24/2021 1:16:52 PM(UTC)
You have to use an SQL tool like SQL Server Management Studio to do it manually (use the "Edit the first 300 records" feature or write a Delete SQL script).
To do it programmatically then it depends by the software environment you would use.
rader
#6rader Member Posts: 44  
posted: 9/27/2021 11:24:49 PM(UTC)
Originally Posted by: prighi61 Go to Quoted Post
You have to use an SQL tool like SQL Server Management Studio to do it manually (use the "Edit the first 300 records" feature or write a Delete SQL script).
To do it programmatically then it depends by the software environment you would use.


Prighi61 is right as to the changing or removing them.

However if your concerned about your users changing them, you might want to try this: Configuration, General Settings, Users Permissions, Users may alter ticket state. That should keep their mitts of those types.

Or this: Same area, Auto assign, Other exclusions - Add exclusion. This might allow you to exclude ticket types here. This would prevent the ticket types from being auto-assigned as I understand it.

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