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Helpdesk tabs always regenarated

Posted: Friday, February 19, 2021 9:00:05 AM(UTC)
hanslepire

hanslepire

Member Original PosterPosts: 2
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Hello,

This is a really anoying point. In the helpdesk part, you have tabs, I mean "All tickets", "Unasigned" and etc.
Why sometimes, all of the selected sheet is resetting ?
Sometimes I got 4 times same tabs and sometimes my selected tabs are deleted to show me I think default view tabs.
I precise that in the meantime, the server does not have rebooted.

Is it a problem from Lansweeper or the browser ?

Can we setup default view tabs for helpdesk ?

Thank for help
Best regards
stingray240cs
#1stingray240cs Member Posts: 2  
posted: 3/18/2021 6:03:47 PM(UTC)
It would be nice if we could hard set these tabs. I noticed there were no replies after a month. Is this not an issue for other users? Have you given up and it is what it is? Has anyone found a fix for this?
Carla
#2Carla Member Posts: 1  
posted: 6/14/2021 9:49:27 PM(UTC)
If you update the Ticket filters you can save these and rename the tabs. I have a customised first tab and last tab, the tab filters were updated, saved and renamed and these always open. Is that possibly what you're referring to?

Carla attached the following image(s):
Helpdesk Tabs.png
rader
#3rader Member Posts: 30  
posted: 6/22/2021 4:41:10 AM(UTC)
Thank you Carla. This answered my question.

Now to finish the purchasing module I've figured out.

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