Notification

Icon
Error

Help Desk with Root Cause

Posted: Wednesday, June 10, 2020 8:39:59 PM(UTC)
Chris H

Chris H

Member Original PosterPosts: 17
1
Like
I have seen this asked several times but never with a clear answer. How do we get the root cause displayed in a Help Desk report?

What I need is the built in report Helpdesk: All tickets that have been created but add a column for root cause.
Bonus points if we get add a date range for the created date to make it easier to run monthly reports.


Daniel B
#1Daniel B Member Posts: 4  
posted: 1/5/2021 5:57:53 PM(UTC)
We are new to using the Helpdesk and I would like this as well.

Active Discussions

Action Check Asset Window Update Status Via Powershell
by  Andy.S   Go to last post Go to first unread
Last post: Today at 3:30:09 PM(UTC)
Lansweeper Updating Active Directory User fields
by  Nuno  
Go to last post Go to first unread
Last post: 1/7/2021 5:49:03 PM(UTC)
Action Ping Sweep a Subnet
by  Computer Doctor   Go to last post Go to first unread
Last post: 12/23/2020 7:16:01 PM(UTC)
Lansweeper User actions
by  makitaEU  
Go to last post Go to first unread
Last post: 12/9/2020 1:57:07 PM(UTC)
Action Remote Uninstaller
by  miek_g   Go to last post Go to first unread
Last post: 10/28/2020 3:52:20 PM(UTC)
Action Setting Computer AD Description Attribute
by  DJSMC  
Go to last post Go to first unread
Last post: 10/27/2020 12:39:54 PM(UTC)
Action Open Teams/SfB Chat with user
by  marceman   Go to last post Go to first unread
Last post: 9/10/2020 4:10:18 PM(UTC)
Lansweeper Report showing app even after it has gone
by  TimHolmes1973  
Go to last post Go to first unread
Last post: 9/9/2020 11:50:17 PM(UTC)