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Different types of tickets?

Posted: Wednesday, October 14, 2020 5:44:03 PM(UTC)
valaha

valaha

Member Original PosterPosts: 10
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Is it possible to have different types of tickets?

That is for customers to fill in their dashboard? Having choice of things like:

Application for new team-group
Ticket for support
Ticket for equipment

Why do I want this? Because in some cases I need to get certain information that users not always remember to tell us about.
Brandon
#1Brandon Member Posts: 57  
posted: 10/14/2020 6:04:49 PM(UTC)
Yes. Head to configuration and Ticket content. There you can add ticket types and also custom fields. You can also choose to make fields required.

Originally Posted by: valaha Go to Quoted Post
Is it possible to have different types of tickets?

That is for customers to fill in their dashboard? Having choice of things like:

Application for new team-group
Ticket for support
Ticket for equipment

Why do I want this? Because in some cases I need to get certain information that users not always remember to tell us about.


valaha
#2valaha Member Original PosterPosts: 10  
posted: 10/15/2020 10:45:32 AM(UTC)
d'oh! silly me! Have been using it for my agents but did not realise that it is in the dashboard for the users. thanks.....

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