Notification

Icon
Error

Different types of tickets?

Posted: Wednesday, October 14, 2020 5:44:03 PM(UTC)
valaha

valaha

Member Original PosterPosts: 10
0
Like
This issue has been solved! Click here to view the solution
Is it possible to have different types of tickets?

That is for customers to fill in their dashboard? Having choice of things like:

Application for new team-group
Ticket for support
Ticket for equipment

Why do I want this? Because in some cases I need to get certain information that users not always remember to tell us about.
Brandon
#1Brandon Member Posts: 57  
posted: 10/14/2020 6:04:49 PM(UTC)
Yes. Head to configuration and Ticket content. There you can add ticket types and also custom fields. You can also choose to make fields required.

Originally Posted by: valaha Go to Quoted Post
Is it possible to have different types of tickets?

That is for customers to fill in their dashboard? Having choice of things like:

Application for new team-group
Ticket for support
Ticket for equipment

Why do I want this? Because in some cases I need to get certain information that users not always remember to tell us about.


valaha
#2valaha Member Original PosterPosts: 10  
posted: 10/15/2020 10:45:32 AM(UTC)
d'oh! silly me! Have been using it for my agents but did not realise that it is in the dashboard for the users. thanks.....

Active Discussions

Report Center Default Browser and Version
by  RC62N  
Go to last post Go to first unread
Last post: 11/26/2020 8:00:54 PM(UTC)
Lansweeper Trying to make a custom report that sorts assets by state
by  mzipperer   Go to last post Go to first unread
Last post: 11/25/2020 5:36:52 PM(UTC)
Lansweeper Report - All Assets with Specfic Default Gateway
by  RC62N  
Go to last post Go to first unread
Last post: 11/25/2020 4:18:08 PM(UTC)
Report Center Windows update report
by  ToeJoe   Go to last post Go to first unread
Last post: 11/24/2020 3:39:00 PM(UTC)
Lansweeper Report - assets
by  Andy.S  
Go to last post Go to first unread
Last post: 11/23/2020 2:42:01 PM(UTC)
Lansweeper Run Report on PCs from a list
by  RC62N   Go to last post Go to first unread
Last post: 11/16/2020 4:23:12 PM(UTC)