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E-mail settings :Apply templates during certain hours

Posted: Tuesday, September 15, 2020 1:12:26 PM(UTC)
Brandon

Brandon

Member Original PosterPosts: 79
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Is there a way to create a template and apply it during certain hours? For example if a low priority ticket comes in at 4am and the help desk is only open between 8-4:30, we do not want the clock to start ticking on response time. We have an on call employee, but if the ticket is low priority it can wait until the morning.
FrankSc
#1FrankSc Member Administration Posts: 107  
posted: 9/28/2020 1:11:25 PM(UTC)
Hello,

At this moment, templates can't be changed withing certain timeframes unfortunately.
Lansweeper will always use the same templates, regardless the time.

We will move this however to our feature requests though, so maybe this is something we can include this is future release.

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