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Automated warranty check not working for HP - HP stopped working

Posted: Tuesday, May 12, 2020 11:14:00 AM(UTC)
sweeper123

sweeper123

Member Original PosterPosts: 2
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Hi all,

the Automated warranty check works great for all vendors except HP.
the reason I believe is because HP have added captcha challenge

if you check manually here https://support.hpe.com/hpsc/wc/public/find
You need to enter serial, SKU and country
and then you are hit with the captcha question to verify you are not a robot

any idea how to solve this?
Erik.T
#1Erik.T Member Administration Posts: 99  
posted: 5/25/2020 5:40:25 PM(UTC)
Hi Sweeper123,

Due to changes made at the end of HP, warranty retrieval for this vendor is currently non-functional. We're currently in direct contact with HP for a more structural and permanent solution.

We treat warranty scanning issues as a high priority and try to resolve them as soon as possible. In this case though, as we're reliant on a 3rd party we, unfortunately, cannot give an estimate for when this issue will be resolved.

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