Including Priority in outgoing email template

[tlonde]

Hi folks,
I'm wanting to include ticket priority in the outgoing email template for agents after a ticket is assigned to them. However, I'm having trouble coming up with the correct parameter to put into the template. I've tried [priority], [ticketpriority], and even ones like [htblpriorities.priority], and none of them are doing the trick. Is this something that can even be done? And if so, what do I need to do in the template to make it functional? Thanks!

[ChrisDurham]

This would be a great feature to add - as well as other fields such as description, custom fields etc

[davejohnson01]

I wish you would expand the tags as well!

[Esben_D]

The tags that can be used are listed at the bottom when you are editing a template. Unfortunately, ticket priority is not an option as a variable tag.

The best thing you can do is create multiple templates, one for each priority (selected at the top).