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datamind
Engaged Sweeper

HI

Is it possible to get more details from GetTicket action with API Lansweeper ?

I need to retrieve customfields values from ticket

Thakns for your help

3 REPLIES 3
RafalT
Engaged Sweeper

The problem still exists... 4 years later

API: GetTicket does not report any custom field.

There are no GetTicketCustomField or GetTicketCustomFields methods...

BUT there are a EditTicketCustomField and DeleteTicketCustomField. In addition, AddTicket, allows you to set CustomFields! So it is only possible to set them or delete them, but not read them?

 

jaughenbaugh
Engaged Sweeper
datamind wrote:
HI

Is it possible to get more details from GetTicket action with API Lansweeper ?

I need to retrieve customfields values from ticket

Thakns for your help


Did you actually ever find a proper solution for this?
Esben_D
Lansweeper Employee
Lansweeper Employee
You can actually find the API documentation in Lansweeper's configuration.

If you head over to Configration\Helpdesk API, you can do a search for custom fields and you will find all the options there.