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Teebs88
Engaged Sweeper II
Please add help desk workflows with multiple ticket generation. For example, a new user request submitted to the Help Desk should be configurable to spin out multiple tickets for things like machine build, account creation, phone # assignment, and so on. The master ticket should optionally be un-closeable until all subordinate tickets are complete.

This can be useful in situations like new user requests, new server requests, multi-part/stage projects or requests, etc.

Ideally the subordinate tickets could be auto-assigned to specific teams or individuals to handle specific tasks.

Thanks!
4 REPLIES 4
lance321
Engaged Sweeper II
I am also currently looking at alternate help desk solutions as the need for sub-tickets / task has become so great in our workflow. Especially for onboarding/offboarding of users and managing large projects.
Thierry
Engaged Sweeper
Spliting task to different team linked to a main ticket and Master ticket systems.

For me it's the most important part of a tickets manager, so it has to be added.
Argon0
Champion Sweeper
I'd like to see this as well - if only for change requests/recording.
christophert
Engaged Sweeper
I would also like to see this introduced.