Outgoing email

[SalGBA]

Currently testing the help desk. I have none of the outgoing email templates enabled, however, emails are being generated for ticket creation and state change at the very least. How do I stop outgoing emails to users?

Note: "Add note history" boxes are checked on all templates. Is this the issue?

[Esben_D]

There are also user-specific options for agents in Lansweeper. You can find them by clicking on the blue cogwheel in the top right corner.

[SalGBA]

Yes, that would work, but then I wouldn't be able to test outgoing email.

[Justatechie]

I'm newer to the help desk too but I thought that if you have all the templates unchecked that it won't be sending the ticket creation emails. I know for sure if you remove the outgoing mail server from Configuration > Email Settings > Email account that Lansweeper would have no way to send outgoing emails at all.