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Bitlocker Encryption Recovery Key no information found - Bitlocker Encryption Recovery Key no information found

Posted: Monday, September 9, 2019 12:05:39 PM(UTC)
Ian

Ian

Member Original PosterPosts: 3
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Hi All,

I have updated to Lansweeper v.7.2.100.20 hoping to view Bitlocker Recovery keys but I am getting no information found on the Recovery Keys page.

Encryptable volumes shows the C drive as Protection status On. I have granted the account Lansweeper uses access to the Bitlocker keys in active directory and confirmed my Lansweeper user has the correct permission to view Bitlocker keys in Lansweeper.

Any ideas on what to check or what I am missing?
RKCar
#1RKCar Member Posts: 29  
posted: 9/9/2019 2:40:32 PM(UTC)
Have you performed a full AD scan since making the change? That's what I did and my BitLocker keys populated as the scan progressed.
OCESJF
#2OCESJF Member Posts: 8  
posted: 9/10/2019 4:58:38 PM(UTC)
where are you able to see the bitlocker keys info for each computer??

also I only found to see if is enabled or not under Config>Windows>Encriptable volume when I see the computer that I want to check
RKCar
#3RKCar Member Posts: 29  
posted: 9/10/2019 6:12:24 PM(UTC)
When viewing an individual machine - Config>Windows>BitLocker Encryption>Recovery Keys
Report Name - Computer: BitLocker recovery keys found in AD
OCESJF
#4OCESJF Member Posts: 8  
posted: 9/11/2019 4:13:07 PM(UTC)
Originally Posted by: RKCar Go to Quoted Post
When viewing an individual machine - Config>Windows>BitLocker Encryption>Recovery Keys
Report Name - Computer: BitLocker recovery keys found in AD



By the way I see a report "Computer: BitLocker recovery keys found in AD

but after scan AD there is no info to show on the report.

I´m able to read the AD with the same credentials that I use to scan with Lansweeper....

should we configure something in particular?
RKCar
#5RKCar Member Posts: 29  
posted: 9/11/2019 4:37:50 PM(UTC)
If you scan an individual device and then check the device, does it populate?

Also just to make sure, you are storing your BitLocker keys in AD already, correct?

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