Notification

Icon
Error

Ticket dispatching not working

Posted: Wednesday, May 15, 2019 12:08:23 PM(UTC)
David_Janicek

David_Janicek

Member Original PosterPosts: 3
0
Like
I can't seem to get automatic Ticket dispatching to work. At the moment, the only Filter i defined is that Mails coming from our Domain to the inbox of the Helpdesk get automatically dispatched to the Team.

Mails in itself are working, if users generate a new Ticket on the Homepage, they get a mail. If i change the Ticket, they also get mails and direct messages are also working.

The only difference is, that the Helpdesk mail adress is an internal one, meaning with our full domain, which is different to our regular mail domain. The filter/automatic dispatching does filter to our mail domain.

Full Domain is xxx.gen.de
Mail Domain is xxx.de

Active Discussions

Lansweeper Konica Minolta print counters
by  Esben.D   Go to last post Go to first unread
Last post: 7/12/2019 8:57:25 AM(UTC)
Lansweeper Cisco Catalyst Switch
by  Esben.D  
Go to last post Go to first unread
Last post: 4/24/2019 10:28:29 AM(UTC)
Lansweeper Palo Alto Firewalls
by  Esben.D   Go to last post Go to first unread
Last post: 4/24/2019 10:22:58 AM(UTC)
Lansweeper Lanier MP Printers
by  Esben.D  
Go to last post Go to first unread
Last post: 1/28/2019 10:06:16 AM(UTC)
Lansweeper Ubiquiti Unifi OID and MIB files
by  crashff   Go to last post Go to first unread
Last post: 9/24/2018 8:14:31 PM(UTC)
Lansweeper C2960X switch
by  Hendrik.VE  
Go to last post Go to first unread
Last post: 9/18/2018 1:55:45 PM(UTC)
Lansweeper Getting started with custom OID scanning and sharing
by  Esben.D   Go to last post Go to first unread
Last post: 8/23/2018 2:34:13 PM(UTC)