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Initial Ticket State Status - Setting Initial Ticket State Status

Posted: Tuesday, April 23, 2019 5:37:30 PM(UTC)
John M

John M

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I have a question is it possible to set the initial ticket status to Waiting for Approval instead of In progress. When we create a ticket via the website the state goes to In Progress before anyone adds notes. Can this be changed to waiting for approval Instead.I looked into Ticket Look/feel but only thing I find is set status once someones adds notes to the ticket.

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