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Windows 10 HP BSOD Report

Posted: Friday, October 12, 2018 1:52:06 PM(UTC)
Esben.D

Esben.D

Member Administration Original PosterPosts: 1,982
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Hello everyone,

The new Windows October update keeps on giving! This time there have been multiple reports of HP workstations and laptops getting blue screens of death due to a conflict between the new update and an HP driver. You can find more information on our blog.

To find workstations and laptops in your network which might be prone to this issue, you can do the following:

  • Navigate to Scanning\File & Registry Scanning in your Lansweeper web console.

  • Add a new file scan with the following path: %windir%\System32\drivers\HpqKbFiltr.sys
    If you need further help with setting up the file scan, you can find more information in this knowledgebase article.

  • Rescan all your (HP) assets.

  • Run the report below, instructions to add this report to your Lansweeper installation can be found here: https://www.lansweeper.c...How-to-run-a-report.aspx
Microsoft published an article with troubleshooting steps should you be affected by the issue.

Update: Microsoft has released an update for this issue which can be found here.

Code:
Select Top 1000000 tblAssets.AssetID,
  tblAssets.AssetName,
  tblAssets.Domain,
  tblAssets.Username,
  tblAssets.Userdomain,
  Coalesce(tsysOS.Image, tsysAssetTypes.AssetTypeIcon10) As icon,
  tblAssets.IPAddress,
  tsysIPLocations.IPLocation,
  tblAssetCustom.Manufacturer,
  tblAssetCustom.Model,
  tsysOS.OSname As OS,
  tblAssets.SP,
  tblAssets.Lastseen,
  tblAssets.Lasttried,
  TsysLastscan.Lasttime As LastFileScan,
  Case
    When TsysLastscan.Lasttime < GetDate() - 1 Then
      'Last file scan more than 24 hours ago. Scanned data may not be accurate.'
  End As Comment,
  tblFileVersions.FilePathfull As PathSearched,
  Case tblFileVersions.Found
    When 1 Then '#ffadad'
    Else '#d4f4be'
  End As backgroundcolor,
  tblFileVersions.FileVersion,
  tblFileVersions.CompanyName,
  Convert(decimal(9,2),tblFileVersions.Filesize / 1024 / 1024) As SizeMB,
  tblFileVersions.CreationDate,
  tblFileVersions.LastAccessed,
  tblFileVersions.LastModified,
  tblFileVersions.Lastchanged As LastChanged
From tblAssets
  Inner Join tblAssetCustom On tblAssets.AssetID = tblAssetCustom.AssetID
  Inner Join tsysAssetTypes On tsysAssetTypes.AssetType = tblAssets.Assettype
  Inner Join tsysIPLocations On tsysIPLocations.LocationID =
    tblAssets.LocationID
  Left Join tblFileVersions On tblFileVersions.AssetID = tblAssets.AssetID
  Left Join tsysOS On tsysOS.OScode = tblAssets.OScode
  Inner Join tblState On tblState.State = tblAssetCustom.State
  Inner Join TsysLastscan On tblAssets.AssetID = TsysLastscan.AssetID
  Inner Join TsysWaittime On TsysWaittime.CFGCode = TsysLastscan.CFGcode
  Inner Join tblComputersystem On tblAssets.AssetID = tblComputersystem.AssetID
Where (tblAssetCustom.Manufacturer = 'Hewlett-Packard' Or
    tblAssetCustom.Manufacturer = 'HPN' Or tblAssetCustom.Manufacturer = 'HP')
  And tsysOS.OSname = 'Win 10' And tblFileVersions.FilePathfull Like
  '%hpqkbfiltr.sys' And tblState.Statename = 'Active' And TsysWaittime.CFGname =
  'files' And tblComputersystem.Domainrole < 2
Order By tblAssets.Domain,
  tblAssets.AssetName,
  PathSearched

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