5 ITSM Challenges You Can Solve with Better Asset Intelligence

Modern IT teams face enormous pressure to deliver faster, more efficient services while minimizing risk and maximizing uptime. But when your IT environment is a black box, efficiency, security, and service quality suffer. Fragmented data, siloed systems, and incomplete asset visibility create blind spots that make proactive IT Service Management (ITSM) nearly impossible.

Powered by Lansweeper, Technology Asset Intelligence (TAI) enables actionable, always-updated insights about all of the technology assets that comprise your IT environment –  including IT, OT, IoT and cloud assets. 

Here are five of the most common ITSM challenges that you can solve with better asset intelligence from Lansweeper.

1. Incomplete Asset Visibility and Data Silos

You can’t manage what you can’t see. Yet, according to Armis, 39% of IT leaders say visibility is their number one challenge. 

Most ITSM tools rely on limited discovery capabilities or isolated data sets and that leaves gaps in your asset inventory. When every tool provides a different view of the environment, data inconsistencies multiply, making it nearly impossible to maintain an accurate, comprehensive picture.

Consider what happens when you’re assessing a critical vulnerability. Each of your tools – your CMDB, your service desk and your vulnerability scanner, for instance – only sees part of your environment. The blind spots probably don’t overlap, so you’re left with a patchwork view. That fragmented data can leave vulnerabilities undetected and slow down your response times, increasing risk for your organization.

Lansweeper’s TAI closes these gaps with comprehensive discovery across IT, OT, IoT, and cloud assets. With a complete and always-accurate asset inventory, blind spots and data silos are eliminated, and information about every device, system, and user is centralized and actionable. The result? Unified, real-time visibility that powers smarter, faster decisions.

2. Slower Incident Resolution

Incident tickets often arrive with little to no context, and your team has to spend time and energy investigating the asset or assets involved. Before they can even begin troubleshooting the issue, they need to find out what software it runs and who’s using it, recent changes made, and upstream/downstream dependencies. 

This lack of visibility leads to guesswork and delays, increasing downtime and impacting service-level agreements (SLAs).

Using TAI, you can enrich incident tickets with real-time contextual asset data, giving your service desk staff all the information they need to resolve issues quickly, including configurations, ownership, usage history, system dependencies and more. This speeds up root cause analysis and enables rapid, more accurate resolution.

3. Inefficient Problem Management

Recurring incidents are often an indication of deeper problems, but you need historical asset data to identify the source of the issue. 

When key information such as configuration changes and dependencies are unknown or inaccessible because they’re fragmented across multiple disparate tools, it’s difficult – if not impossible – to make any progress. Reactivity becomes the norm, and recurring service disruptions continue to frustrate users and exhaust IT resources.

Lansweeper leverages TAI to map asset relationships, track historical changes, and monitor performance trends across time, helping IT teams pinpoint the true source of recurring issues and implement permanent fixes. 

4. Manual and Risky Change Management

Change management is one of the most complex areas of ITSM, and one of the most risky. Without detailed visibility into asset dependencies and relationships, even simple changes can create unexpected disruptions.

For example, a simple software update can cause a business-critical system to crash if the affected dependencies are unknown. That leads to unplanned outages and broken workflows, not to mention damaged trust among users.

By providing asset data and real-time dependency mapping, Lansweeper provides comprehensive visibility into system relationships for intelligent change planning. You can visualize the full impact of a proposed change before executing it, reducing the risk of service disruptions. 

TAI supports ITIL-aligned practices, as well, helping teams maintain compliance and operational continuity during transitions.

5. Time-Consuming Onboarding & Offboarding

Historically, provisioning and deprovisioning users has been a tedious, manual task, prone to errors. When provisioning is slow, new employees may have to wait days before they can access essential tools, which impacts productivity and makes for a poor onboarding experience. 

When an employee leaves your organization and deprovisioning goes wrong, they may retain access to sensitive systems or devices that aren’t accounted for, increasing security risk and compliance concerns. 

What’s more, systems that are not properly provisioned in the first place can become untraceable “shadow IT” that’s vulnerable to hackers because they fall off IT’s radar.

Lansweeper leverages TAI to automate provisioning and deprovisioning with a complete and up-to-date asset inventory. Actionable insights on accurate data ensure new hires receive what they need on day one, and that no assets fall through the cracks when someone leaves. It helps to streamline on- and offboarding, reduce manual effort, and strengthen security.

A Closer Look at Lansweeper’s Technology Asset Intelligence

Lansweeper’s TAI platform delivers exactly what modern IT teams need: actionable insights derived from real data gathered from every physical, virtual, software, and cloud asset across your entire technology estate. 

Unlike the traditional approach to IT asset discovery, Lansweeper ‘s Technology Asset Intelligence goes beyond basic discovery to create a unified, enriched, and continuously updated view of your infrastructure, ensuring CMDB accuracy at all times.

First, Lansweeper discovers every asset across your environment, then centralizes the data to eliminate silos and reduce the need for manual work, enriching service workflows with real-time contextual data. This constant stream of accurate, up-to-date asset intelligence helps maintain the CMDB accuracy that’s essential for effective incident, problem, and change management. 

Lansweeper integrates seamlessly with your existing ITSM platforms such as Jira Service Management, HaloITSM, Freshservice, Vivantio, TopDesk and more so you can add TAI to the systems you already have in place rather than starting from scratch. 

A Smarter Path Forward for ITSM

By solving foundational asset visibility challenges, Lansweeper’s TAI empowers IT teams to shift from fighting fires to planning for the future. With complete and always-accurate asset intelligence powering your ITSM workflows, you can improve service delivery and resolve issues faster. You can also simplify change management and automate processes such as onboarding, offboarding and provisioning – all while reducing manual effort and operational costs. 

Download our whitepaper, “Smarter ITSM with Technology Asset Intelligence,” to learn how Lansweeper’s TAI is helping teams proactively manage ITSM operations while reducing risks and improving service delivery. 

White Paper

Smarter ITSM with Technology Asset Intelligence

Unlock the power of complete, real-time asset data to transform ITSM.

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