Notification

Icon
Error

using windows REMOTE Assistance to control pcs and unattended.

Posted: Monday, September 24, 2012 9:16:58 PM(UTC)
danielm

danielm

Member Posts: 154
0
Like
Here are some actions to run the OFFER Remote Assitance to windows machines.

FROM a WIN7 Machine

action name= Remote Assist (win7)
Action Code=
Code:

c:\windows\system32\msra.exe

**Select HELP SOMEONE , then the Advanced Connection bellow,

FROM a WinXP Machine.

Action name= Remote Assist (XP)
Action Code=
Code:

iexplore "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/UnSolicitedRCUI.htm"

you CAN leave out the iexplore part but it seemed to work better via iexplore.


NOW the Fun Part

TO Enable the reception of the "OFFER" remote assistance option.
= RUN GPEDIT.MSC from run command line ON THE PC TO RECEIVE HELP.
Browse to
Local Computer Policy/Computer Configuration/Administrative templates/System/Remote Assistance
then "ENABLE" the option "Offer remote Assistance"

You can set Remote Helps to something like DOMAIN\Domain Admins
to be safe

now you can pop up the assistance request remotely on their pc.



To make it UNattended :)
*on the pc to receive help.
This should be done only if you trust your network....


auto accept VIEW
In XP host, Edit C:\windows\pchealth\HelpCtr\System\Remote Assistance\helpeeaccept.htm
Quote:

btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();

to this

btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();
DoAccept();
...

Auto Accept Rmote Control

Find the following line in the c:\windows\pchealth\helpctr\System\Remote Assistance\Interaction\Server\TakeControlMsgs.htm file and insert the one line of code show:
Quote:

idExpert1.innerText = vArgs[0];
idExpert2.innerText = vArgs[0];
idExpert3.innerText = vArgs[0];

// Added to allow take remote control of PC
onClickHandler(0)



*Credit to whoever on the internet found that code in the first place....
dlittle
#1dlittle Member  
posted: 1/28/2013 4:34:15 PM(UTC)
I used the following as a Custom Asset Action using Lansweeper version 5.0 -

c:\windows\system32\msra.exe /offerRA {smartname}

It will launch Remote Assistance using the selected computer name.

Active Discussions

Lansweeper Windows 10 Build Version report
by  pfenton   Go to last post Go to first unread
Last post: Yesterday at 4:23:31 AM(UTC)
Lansweeper Scan an IP range from a different subnet
by  pfenton  
Go to last post Go to first unread
Last post: Yesterday at 4:03:06 AM(UTC)
Lansweeper Adobe reader install
by  Cardealer_Roc   Go to last post Go to first unread
Last post: 11/17/2017 11:19:28 PM(UTC)
Lansweeper Add MIB for snmp devices
by  crashff  
Go to last post Go to first unread
Last post: 11/17/2017 10:56:03 PM(UTC)
Lansweeper Wrong uptimes for windows 10 assets
by  cbenedict   Go to last post Go to first unread
Last post: 11/17/2017 9:13:48 PM(UTC)
Lansweeper Hide a ticket for just me
by  jeremy.parker  
Go to last post Go to first unread
Last post: 11/17/2017 8:21:41 PM(UTC)
Lansweeper Cleanup options don't work
by  czubai   Go to last post Go to first unread
Last post: 11/17/2017 6:08:49 PM(UTC)
Lansweeper Lansweeper Raports problem
by  RpiTMS  
Go to last post Go to first unread
Last post: 11/17/2017 3:24:54 PM(UTC)