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Number of processors incorrectly identified

Last updated on February 25 2015

Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a framework built into Windows computers. It is known that the Win32_Processor WMI class that stores processor information incorrectly reports the number of physical hyperthreading-enabled processors or physical multicore processors in some cases, i.e. if the client machine is running Windows Server 2003. If WMI returns an incorrect processor count, Lansweeper will as well. The solution to this problem is to install a WMI hotfix on the affected client machines.

Do the following: 

  1. Download and install this Microsoft hotfix on any client machines for which WMI returns an incorrect processor count.
  2. Rescan the client machines by clicking the Assets link at the top of the web console, ticking the checkboxes in front of the machines and hitting the Rescan button on the left.
    - You can perform a search on one of the columns to more easily find specific assets. In the example above, we filtered the Domain column to only list assets within the lansweeper domain.
    - You could also tick the checkbox at the very top to select all assets in the current search results.