Support Center
Knowledgebase Contact Support
Search our knowledgebase

Configuring Internet Explorer to run asset actions

Last updated on December 14 2014

To configure Internet Explorer to run asset actions, do the following: 

  1. Open Internet Explorer, select the Internet options menu item and open the Security tab of the popup window.
  2. Click the Trusted sites icon and hit the Sites button.
  3. Paste your Lansweeper web console's URL into the upper input box, hit Add and then Close. Web console URLs are generally formatted as follows: http://<IP address or name of the machine hosting your web console>:<port number>/
  4. Hit the Custom level… button.
  5. Set Run ActiveX controls and plug-ins to Enable.
  6. Set Initialize and script ActiveX controls not marked as safe for scripting to either Enable or Prompt. Then hit OK twice.
  7. Restart Internet Explorer. To ensure that Internet Explorer is fully stopped before restarting, you can open Windows Task Manager (Ctrl+Shift+Esc), right-click the iexplore.exe process(es) under Processes and select End Process.
  8. If you still see the message below when attempting to launch an action, there may be a conflict between the configuration changes you've made and your other security settings. You can try resetting your trusted sites’ security settings by selecting the Internet options menu item, selecting Trusted sites in the Security tab and hitting the Default level button. Once again configure Internet Explorer to run asset actions afterwards.