About jdaniel

jdaniel · 02-21-2019

I'm trying to adjust email templates to display the priority in the email when the agent receives the message that someone opened a ticket, but I cannot get it to display the priority. instead it displays [Priority], or [PriorityID] or [TicketPriorit...

jdaniel · 01-18-2019

Is there a way or would it be possible to scan printers every x hours(min) and if it detects that it is offline it reports it so in a widget or something? It would be useful to see before it becomes an issue for our employees if we can see a printer...

jdaniel · 12-13-2018

I have two VMware Platform Service Controllers (PSC) and then two Virtual Center Servers and 6 ESXi servers.My issue is, when I try to scan the PSC, which are a Linux type virtual server, it gets an error in scanning. I'm curious if maybe it's not p...

jdaniel · 04-28-2017

We had an auditor here that I gave an IP to so he could scan our network. Lansweeper never detected his laptop as a new device. I manually tried scanning his IP and nothing ever displayed. I was able to ping the IP still though. Why wouldn't lanswe...

jdaniel · 04-18-2017

Is there an easy way or is it possible to change where the placement of the "go to ticket" link in the emails that are sent out using the helpdesk feature of lansweeper? We'd really like it if the link was under the the message reponse, instead of th...

jdaniel · 05-06-2020

Thanks for your response. We ran the device tester and got the SNMP to work, but we are still getting an error -- FailedToConnect: The request failed with HTTP status 404:---IS there a way to ignore this error or keep it from trying to connect with...

Re: Make agents regular users · 01-25-2018

yes, got it.. sorry, I was thinking backwards.. go to the user you are not deleting and then click transfer (FROM) user you are deleting.. Thank you for your patience!

Re: Make agents regular users · 01-25-2018

same issue here. We are trying to remove old users that had created tickets in the past and when we transfer to a different user and then try to delete the row, it still says we need to transfer the data to a different user..any ideas?

jdaniel · 12-24-2016

I think I figured out that they have to be an agent in order to access the calendar in this manner. there is no way around this I suppose? We were hoping for our end users to be able to view the calendar but not add events etc. thanks again.

jdaniel · 01-12-2016

I recently upgraded to the latest version and I've stopped getting the message. If it happens again I'll email you a screen shot and information. Thanks

User Statistics

User Activity

Ticket Priority Variable / Parameter issue

Show offline printers

Scanning VMWARE Platform Services Controller

New device on network not scanned

Go to Ticket / email template adjustments

Re: Scanning VMWARE Platform Services Controller

Re: Make agents regular users

Re: Make agents regular users

Re: Calendar Not Showing Up

Re: Security Alert - Certificate Information (yql.yahooapis.com)