We're hoping to centralize the helpdesk mailbox with all our support teams to create tickets in Lansweeper.In our testing with ticket dispatching, we have a rule set up as follows:Tickets sent to alias "software@company.com" Move to "Software Team"Th...

We have integrated Lansweeper with AD and we are having issues with outbound emails to users that are not in AD. Emails into the ticket system will create tickets automatically for both domain and non-domain users. This is working as we intend it to....